This product can help all types of skin. It is full of anti-oxidants and ceramides. Whether you have eczema, sensitive skin, or a sunburn, this product can help HEAL and have a barrier from the air while your skin is healing. lastly, if you live in a climate that has extreme conditions (extreme cold, wind, sun or heat), this can protect your skin from damage due to these climate conditions. We would say almost everyone needs this product, whether you use it daily, or just during the times when your skin is irritated, this is perfect to have available whenever you need it.
iS Clinical sHEALd Recovery Balm
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be either unused, is damaged or has missing parts, or parts not functioning properly due to our error. Other return questions please contact us through email info@drsuzanneleaf.com
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@drsuzanneleaf.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@drsuzanneleaf.com and send your item to: 456 Talbot Street, St. Thomas ON N5P 1B9, Canada.
Shipping
To return your product, you should mail your product to: 189 Elm St, St. Thomas ON N5R5C4, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.